Php Remote Support

Oops!  In my haste to get v.2b released, I neglected to include the proper ports for both server and viewer.  Be sure to set the correct listening ports in inc/config.php.

Download PHP Remote Support v.3b here!

I have tested this release from download to installation and ran it though a real support session (How are users able to turn ‘show hidden characters’ on, but have no idea how to turn it off again?), and I can confirm that it is working this time… I think…

Please report any bugs to: info@phpremotesupport.com

Download PHP Remote Support v.3b here!

This release should be considered a manditory update, as a couple key files were missing from the initial release.  In addition to the missing files, several issues have been fixed and a few more configuration options have been added to give you more control over how things work.

Requirements

The following packages are required for the proper functionality of PHPrs:

• PHP v5.0+
• Webserver of your choice (tested on Apache)
• 7Zip
• Ultra VNC Repeater, hosted on either Windows or Linux

Optional Components

• UPX, the Ultimate Packer for eXecutables — Compresses download executables
• AT, the command scheduler — To clean up used executable downloads

Repeater

You do have to install a repeater (either windows or linux). I have tested the repeater located here.

However there is a bunch of ‘newer’  (v014 is the latest as of October 2006) versions located here.

The version at UVNC.com only supports Mode II, however the newest version supports both Mode I and Mode II, but is untested by me so your mileage may vary.

Download

Download PHP Remote Support v.2b here!

Sorry for the delay folks, real life must always take priority, and having to deal with 3 separate and unrelated server crashes in the span of 2 weeks made things a little hectic.  No matter how good PHPrs is, it can’t help when hardware failures are involved

You can find the latest release, v.3b here.  Yes, it is BETA, so you have been warned

At the moment, I don’t have any downloads for PHP Remote Support, but I hope to have one online by the end of the weekend.  The only thing left to do is a readme document, and I can’t stand writing manuals .

Keep an eye on this space for more details or feel free to subscribe to the rss feed.

Update: PHPrs v.3b has been released, grab your copy today!

I am not a blogger, I want to state that up front!  I just wanted to have something quick and easy to maintain and update that lets me get my latest project out into the world.

Have you ever needed to provide support for a remote client or family member?  I’m sure we’ve all had times like that.  What are your options?

• Drive to the site  – time consuming, expensive (gas/tolls/etc), waste of time in most support cases.
• Use standard RDP technology — works great …if… the router is already configured for port forwarding. (ever try and walk your technophobe grandmother through configuring port forwarding on her router?).
• GoToAssist — amazing product that is easy for both parties to use, but it is not cheap (starting at $69 USD per month).
• WebEX — again, an amazing product, but also very expensive.
• CrossLoop (or alternatives) — again, a product that is easy for both parties to use and it is free! (however, it is not easy and straightforward for someone with zero computer ability to download and install themselves).

That’s where PHP Remote Support comes in, based on Rob Platt’s ASP version, PHP Remote Support allows you to host your own GoToAssist clone, FREE!  Using UltraVNC’s Single Click addon, PHP Remote Support will automatically generate a unique 5 digit session code that is provided to the user requesting support.

Upon entering their session key, the system will dynamically compile the UVNC server for their session key and automatically connect to your VNC repeater and wait for you to connect.  On the support side, it will also compile a VNC viewer that automatically connects to your repeater and to their session id.

After the support session is complete, the viewer and server will automatically remove themselves from their respective systems, leaving no trace of their existence.  Allowing the support technician to use any available workstation without requiring any sort of installation.

Nothing could be simpler!

Setup is also fairly easy, requiring only PHP5+, and a web server that has the 7zip and upx binaries installed, other than the repeater there is nothing else to configure except the ip address and port of your repeater.

Hit the read more link to see a complete workflow of the entire support process.

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